Spanair advises that on 28th January 2012, the airline suspended operations. Due to these exceptional circumstances, all our flights were canceled.

Refund options:

Spanair is finalizing an agreement with the International Air Transport Association (IATA) to facilitate the refund of purchased but not yet flown tickets of Spanair.

This agreement will let the travel agencies refund the complete price to those passengers that paid the ticket in a travel agency by bank transfer or cash.

All other passengers who bought their tickets by credit card directly at www.spanair.com or in a travel agency, they will need enquire for refund options with their card issuer.

In the following days we will inform the travel agencies about the procedure to follow.

In all other cases to claim the refund of your ticket, please contact:

· Spanair sales offices
· AENA help desks located in airports in Spain
· Airport Tourism information offices in Spain.
· Catalan consumer agency

Alternative flight options

We remind you of our previous communication that Spanair is in contact with other airlines (especially Vueling, Iberia & Air Europa) to find alternative solutions, providing special fares to those affected passengers that want to fly in the next few days. You will find more information at the respective websites of those airlines.

If you have purchased a ticket with Spanair that is operated by another airline member of Star Alliance, we can not guarantee that your flight is protected. However for clarification we suggest you contact the operating airline.

Spanair considers that all these meassures will cover most of the claims presented.

Contact Information:

For the latest information, please consult our website www.spanair.com

The Spanair contact center (Telephone number within Spain: 900 13 14 15 and from outside Spain: +34 971 916 047) and our Spanish sales offices in the airports will remain open to attend to customers as far as possible.

Moreover, Spanair is permanently in contact with the Spanish aeronautical authorities participating in the Barcelona airport crisis committee where continually evaluates the contingency plan for the cessation of the airline´s operations.

Spanair apologises to all our customer affected by this situation

Spanair, Barcelona, January 30th of 2012

Iberia adds flights and capacity on routes affected by Spanair cease of operations

The airline is increasing seat supply between Madrid and Barcelona, Bilbao, La Coruña, the Balearics Islands and the Canary Islands, as well as Copenhagen.

Following last week's cease of operations by Spanair, Iberia is increasing its supply of flights and/or seats on several of the routes on which it had coincided with the carrier:

Madrid-Barcelona: Iberia has added three daily flights, which will be expanded to four in the summer season for a daily total of nearly 70.
Madrid-Bilbao: An increase in seat supply of up to 31% in the busiest months, with one extra daily flight and larger aircraft at peak travel times. For now Iberia will operate 11 daily return flights, from 06:55 h. until 21:45 h., with good connections to all other Iberia destinations.
Madrid-La Coruña: Up to 27% more seats starting in March, on three daily return flights, two of them using larger aircraft. The first flight departs at 06:45 – and the last takes off at 21:20 h., offering good connections to Iberia destinations in Europe, the Americas, Africa and the Middle East.
Madrid-Canary Islands: Flights to the main Canary Islands grow by 20%: Iberia has scheduled one additional flihgt on the Madrid-Gran Canaria and Madrid-Tenerife routes. As of March 25 it will increase capacity to the islands of Lanzarote and Fuerteventura.
Madrid-Balearic Islands: In the high summer season Iberia will operate up to five daily return flights to Palma de Majorca, two to Ibiza, and one to Minorca.
Madrid-Copenhagen: Iberia will use larger aircraft to increase seat supply on this route.

Passengers affected by Spanair’s cease of operations have now until midnight on Friday, February 3, to purchase Iberia tickets to Spanish mainland and island destination with special fares for travel through May 30.

The fares range from 60 to 90 euros (plus airport taxes), depending on the destination.

Iberia, Madrid, January 30, 2012